DELIVERIES AND RETURNS

What is the cost of delivering my order?
There is a standard charge of £3.95 (including VAT) towards postage and packing per UK home for each order. For Channel Islands the charge is £4.50 per delivery address.

Overseas orders
Deliveries will be charged on an individual basis according to weight, size and country to be delivered to (minimum cost £4.50).

In some circumstances additional postage brokerage fees are sometimes incurred local to you, in addition to the postage courier fees agreed.  We have no control over these charges.

Please note if you order goods from our website for delivery outside the UK they may be subject to import duties and taxes.  We have no control over these charges.  For further information please contact your local customs office before placing your order.

When will my order be despatched?
Once we have received your order we do our best to ensure your goods are despatched from our warehouse within four working days. If you place your order over the weekend or on a public holiday, we will begin processing it on the next working day.

Goods will normally be despatched within four working days. Please allow up to a further three working days for delivery for orders within the UK. Orders despatched outside the UK will take longer depending on your agreement to postage charges and transport logistics.

Please note for security purposes a signature may be required on delivery.

If you have a query regarding delivery of your order, please email us at info@BelEveUK.org or call our Customer Services team on 020 372 5779

Out-of-stock items
If any of the items you order are out of stock or no longer available after you have placed your order, we will contact you to let you know. If you have ordered several items and only part of the order is unavailable, we will despatch the rest of the goods as normal, and your delivery note will then show the out-of-stock item as ‘to follow’. When stock becomes available it will automatically be sent to you postage free. Where goods are not available in a reasonable period you will be asked to re-order.

Returns
BelEve UK sells only products that we believe to be of exceptional quality and we hope that you are happy with the items you receive from us.

We understand that there may be situations where you feel unhappy with the items delivered to you and we offer a full refund or exchange policy.

If you are not absolutely satisfied with your purchase, or if you order a garment that proves to be the wrong size, you can return it to us within 28 days of receiving it, provided you have told us within 14 days that you want to return the goods. We will be happy to exchange it, credit your account or provide you with a refund (excluding postage). Please see our terms for more information about and eligibility for returning goods.

You are responsible for the cost of returning any goods to us for exchange or refund, except in cases of faulty, damaged or wrongly supplied goods.

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